Date: 2025-01-10 16:20:38 Meta: classifier_v3
| Conversation | Expected Target | Actual Target | Confidence | Reasoning | Status |
|---|---|---|---|---|---|
User: I need to verify my policy due date. My policy number is P123456. |
PolicyAgent | PolicyAgent | 0.95 | The user is asking to verify the due date of their policy, which is a policy-related inquiry. Therefore, it should be directed to the PolicyAgent for assistance. | PASS |
User: Can you retrieve the details of my policy? PolicyAgent: Please provide your policy number. User: P789012 |
PolicyAgent | PolicyAgent | 1.0 | The user is requesting to retrieve details of their policy and has provided their policy number. This is a clear policy-related inquiry that should be directed to the PolicyAgent. | PASS |
User: I want to create a new ticket for a billing issue. |
TicketingAgent | TicketingAgent | 0.95 | The user is requesting to create a new ticket for a billing issue, which falls under customer support related to insurance. Therefore, this query should be routed to the TicketingAgent. | PASS |
User: Retrieve my ticket details using ticket number T456789. |
TicketingAgent | TicketingAgent | 0.95 | The user is requesting information related to a ticket, specifically asking to retrieve details using a ticket number. This falls under the responsibilities of the TicketingAgent, which handles queries related to ticketing and customer support. | PASS |
User: I need to verify my policy due date |
PolicyAgent | PolicyAgent | 0.95 | The user is asking to verify their policy due date, which is a policy-related inquiry. Therefore, it should be directed to the PolicyAgent for assistance. | PASS |
User: What's the weather like today? |
TriageAgent | TriageAgent | 0.95 | The user's question is not related to insurance or policy matters, but rather about the weather, which falls outside the scope of the insurance support system. | PASS |
User: I lost my policy number and need assistance. |
PolicyAgent | PolicyAgent | 0.95 | The user is requesting assistance with a lost policy number, which indicates a need for support related to their policy. This falls under the category of inquiries that should be directed to the PolicyAgent for proper resolution. | PASS |
User: I tried to access my policy details but forgot my policy number. |
PolicyAgent | PolicyAgent | 0.9 | The user is unable to access their policy details due to forgetting their policy number, which indicates a need for assistance related to their policy. This type of inquiry should be directed to the PolicyAgent for proper resolution. | PASS |
User: Create a ticket for a claim that was denied. TicketingAgent: Your ticket has been created with number T654321. User: To what department? |
TicketingAgent | TicketingAgent | 0.95 | The user is asking about the department related to a ticket that was created for a denied claim. This inquiry pertains to the ticketing process and customer support, which is the responsibility of the TicketingAgent. | PASS |
User: How can I update my contact information? |
TicketingAgent | TicketingAgent | 0.85 | The user is inquiring about how to update their contact information, which is typically handled by customer support or ticketing services. This query does not directly relate to policy details but rather to administrative support, making it appropriate for the TicketingAgent. | PASS |
User: I need to check the status of my policy number P321654. |
PolicyAgent | PolicyAgent | 0.95 | The user is inquiring about the status of their policy, which is a policy-related query. Therefore, it should be directed to the PolicyAgent for assistance. | PASS |
User: There's an error in my billing statement and I want to report it. TicketingAgent: I've created a ticket for your issue. Your ticket number is T987654. User: I need to know the status of my ticket. |
TicketingAgent | TicketingAgent | 0.95 | The user is inquiring about the status of a previously created ticket related to an error in their billing statement. This falls under the responsibilities of the TicketingAgent, as it involves tracking and managing ticket statuses. | PASS |
User: Can you explain the benefits covered under my current policy? |
PolicyAgent | PolicyAgent | 0.95 | The user is asking for an explanation of the benefits covered under their current policy, which is a policy-related inquiry. This type of question should be directed to the PolicyAgent for detailed information regarding policy benefits. | PASS |
User: I would like to update my address on my policy. PolicyAgent: Sure |
please provide your new address. User: 123 Main Street | PolicyAgent | 1.0 | The user is requesting to update their address on their policy, which is a policy-related inquiry. This type of request should be directed to the PolicyAgent, as it pertains to policy management. | FAIL |
User: Please send me a copy of my policy statement. |
PolicyAgent | PolicyAgent | 0.95 | The user is requesting a copy of their policy statement, which is related to their insurance policy. This type of inquiry is best handled by the PolicyAgent, as it pertains to policy documentation. | PASS |
User: I'm experiencing an error when trying to log into my account. |
TicketingAgent | TicketingAgent | 0.95 | The user is experiencing a technical issue related to logging into their account, which is not directly related to insurance policy inquiries. This type of query is best handled by the TicketingAgent, who can assist with account-related issues. | PASS |
User: I want to escalate my previous issue regarding my billing statement. |
TicketingAgent | TicketingAgent | 0.95 | The user is expressing a desire to escalate an issue related to their billing statement, which indicates a need for assistance with a billing-related matter. This falls under the responsibilities of the TicketingAgent, as it involves customer support and issue resolution. | PASS |
User: There's a glitch in the mobile app that's preventing me from accessing my policy. |
TicketingAgent | TicketingAgent | 0.95 | The user is reporting a technical issue with the mobile app that is preventing them from accessing their policy. This is a technical support issue rather than a policy-related inquiry, which suggests that it should be directed to the TicketingAgent for resolution. | PASS |
User: Tell me a fun fact about space. |
TriageAgent | TriageAgent | 0.95 | The user's request for a fun fact about space is not related to insurance or policy matters, indicating a non-insurance-related query. | PASS |
User: How's your day going? |
TriageAgent | TriageAgent | 0.95 | The user's question is not related to insurance or policy matters, indicating a non-insurance-related query. | PASS |
User: I need some help with my policy but I'm not sure who to contact. |
PolicyAgent | PolicyAgent | 0.9 | The user is looking for assistance with their policy but is uncertain about whom to contact. This indicates a need for help related to policy matters, which should be directed to the PolicyAgent. | PASS |
User: What's the capital of France? |
TriageAgent | TriageAgent | 0.95 | The user's question is not related to insurance or policy matters, but rather a general knowledge question about geography. This type of inquiry does not fall within the scope of the insurance support system. | PASS |